Terms of Service
Last updated: September 20, 2026
These Terms of Service ("Terms") are a binding agreement between Zero Headache ("Zero Headache", "we", "us") and the individual or entity that signs up, purchases, or uses the Service ("Client," "you"). By creating an account, completing checkout, or using the Service, you accept these Terms. If signing on behalf of a company, you represent you are authorized to bind it.
1. The Service
Zero Headache provides a managed AI service that processes inbound leads on your behalf, configured to rules you approve. The Service is provided as described on zeroheadache.co and your selected plan. The Service is available to local service businesses with 10 or fewer service areas and 25 or fewer employees or technicians.
2. What the Service is NOT?
The Service does not include marketing, advertising, SEO, landing pages, or lead generation. We work the leads you already generate; we do not create demand. We do not provide legal, medical, financial, or other professional advice, and the AI is configured to qualify and book only, not to advise.
3. Accounts & client responsibilities
You must provide accurate information, maintain account security, connect and maintain your lead sources/CRM/calendar, supply lawful and accurate qualification rules and scripts, and ensure you have the right and any necessary consents to contact your end customers. You are responsible for compliance with laws that apply to your business and your end-customer relationships (including consent to be called/texted).
4. Plans, fees & billing
Each plan (Launch, Scale, Growth) includes a monthly bundle of booked appointments and conversations, plus a set number of locations, connected lead sources, CRM integrations, 10 concurrent call lines, and 25+ languages, as published at checkout/pricing. Allotments are account-wide, shared across all of an account's locations.
- Conversation means one complete interaction between the AI and an actual customer, whether inbound or outbound. Outbound follow-ups (such as no-show recovery or cold lead follow-up) also count. Booking means a lead booking a confirmed appointment or meeting on your calendar.
- Setup is a one-time fee; subscription fees are billed in advance each month.
- Overages (billed in arrears, only if you exceed your plan): Launch ($15 per extra booking, $3 per extra conversation); Scale ($12.50 per extra booking, $2.50 per extra conversation); Growth ($10 per extra booking, $2 per extra conversation).
- Add-ons: extra supported CRM integration $297 one-time. Custom configurations for accounts over 10 locations are arranged via an enterprise agreement.
- Payments are processed by our payment provider (see Refund & Billing Policy); fees are exclusive of taxes unless stated, and where the provider acts as merchant of record, applicable taxes are handled at checkout.
5. Service levels & call concurrency
Our commitment
Every call is answered within seconds while a contracted call line is available. We back our service with a Zero Risk guarantee: no contracts, cancel anytime, 99% uptime backed by weekly proof, and month-to-month billing. The operational standards below spell out exactly what each of those points means.
5.1 Call concurrency
Every plan includes 10 concurrent call lines (fixed), enabling your AI front desk to answer up to 10 incoming calls simultaneously. Concurrency is fixed across all plans and does not auto-burst. The prompt call-answering commitment does not apply to calls that arrive while all 10 lines are simultaneously in use — those callers are queued or routed to voicemail and callback so no lead is lost. If your business requires higher call concurrency beyond the included 10 lines, custom capacity can be discussed during your discovery call.
5.2 Operational standards
- 99% uptime: We maintain at least 99% platform availability across voice and text channels during each billing cycle, excluding scheduled maintenance.
- Dedicated support: Direct access to our team. Urgent issues receive a response within 4 business hours.
- Weekly reports: You receive a weekly summary tracking total calls handled, leads qualified, and appointments booked.
- Month-to-month flexibility: Billing is month-to-month with no annual lock-in. You can cancel anytime before your next renewal date.
5.3 Exclusions
The uptime commitment does not apply to interruptions caused by:
- Downtime, outages, or rate limits in your own systems (CRM, calendar, phone carrier, or internet provider).
- Channels or lead sources you have disconnected, disabled, or where API credentials have lapsed.
- Inbound calls arriving when all 10 included concurrent call lines are simultaneously in use.
- Scheduled maintenance announced at least 48 hours in advance.
- Initial onboarding setup during your first 7 days after account creation.
- Suspension periods due to billing defaults or standard force majeure events.
5.4 Raising a concern
If you experience service interruptions or feel we are not meeting these standards, let us know at hello@zeroheadache.co. We will investigate and reply within one business day. Because our service operates month-to-month with no contracts, you may also cancel your account at any time without penalty.
6. Permitted use & restrictions
You may not configure your AI front desk or use our infrastructure to do any of the following:
- Contact people who have not opted in. You must follow TCPA and A2P messaging rules.
- Send deceptive or harassing messages.
- Give regulated professional advice. The AI front desk is built for lead qualification and appointment scheduling only.
- Capture raw credit card numbers or sensitive biometric records directly over call audio without proper encryption authorization.
- Break the terms of service of the third-party platforms you connect.
- Reverse-engineer or overload our APIs.
You are responsible for the prompts, scripts, and consent records in your account. We suspend accounts that break these rules, and we report illegal activity to law enforcement.
7. Intellectual property
We retain all rights in the Service, software, and configurations. You retain ownership of your data and your end-customer data. You grant us a limited license to process that data to provide the Service.
8. Confidentiality
Each party will protect the other's non-public information and use it only to perform under these Terms.
9. Recordings & consent
Calls and messages handled by Zero Headache may be recorded and transcribed.
- Notice & consent: In all-party-consent jurisdictions, recording and transcription begin only after all parties have consented. The states generally recognized as requiring all-party consent for phone calls include California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. If a party declines, the call continues without recording. For calls crossing state or national borders, the stricter jurisdiction's consent standard applies. State recording laws change; we monitor them and update this list. Do not rely on this list alone for a specific deployment — confirm the current rules for the states you operate in.
- Why we record: Recordings are used to verify lead details, maintain service quality, and debug speech models.
- Storage & access: All voice recordings and text transcripts are stored securely, access-controlled, and retained in compliance with our Privacy Policy and our clients' specific data instructions.
- Your choices: You may request access to, correction of, or deletion of a call recording by contacting the business you reached out to, or us directly at
legal@zeroheadache.co.
Client responsibility
Clients of Zero Headache are responsible for ensuring that all call-recording disclosures and caller contact scripts comply with the regulations in the jurisdictions where they operate. We provide the recording infrastructure and the consent prompt configuration. You are responsible for confirming the prompt satisfies the rules in each state and country where your callers are located.
10. Messaging channels (SMS, WhatsApp & other platforms)
10.1 SMS / text messaging
These terms apply to all SMS/text messages and messaging interactions conducted by Zero Headache on behalf of a business you have contacted or engaged.
- Consent: Messages are sent on behalf of the business you interacted with, based on your explicit request, form submission, or existing business relationship.
- Frequency & cost: Message frequency varies depending on the status of your booking or inquiry. Message and data rates may apply in accordance with your mobile carrier plan.
- Opt-out: You may reply STOP at any time to opt out of further text messages from that specific business. Reply HELP for assistance.
- No guarantee of delivery: Carrier networks are third-party systems. Delivery is subject to carrier transmission and may be delayed or fail.
- Privacy: All messages are processed in compliance with our Privacy Policy.
10.2 WhatsApp messaging
Zero Headache handles WhatsApp Business messages on behalf of clients. WhatsApp messaging follows Meta's WhatsApp Business policies, the WhatsApp Business Solution Terms, and applicable law.
- Opt-in required: A business may only message a person on WhatsApp if that person has opted in. The AI front desk does not initiate WhatsApp contact with a person who has not opted in.
- 24-hour service window: A business has 24 hours from the last message a person sent to reply with a non-templated message. After the window closes, business-initiated messages must use a pre-approved message template.
- Approved templates: Business-initiated messages outside the 24-hour window use WhatsApp message templates approved by Meta. We do not send unapproved template messages.
- Categories: WhatsApp message templates are categorized (utility, authentication, marketing). The category affects delivery and cost. The Service uses the correct category based on the client's configuration and Meta's rules.
- Opt-out: A person can opt out of WhatsApp messages from a business at any time. The Service honors opt-out requests across channels.
10.3 Client compliance requirements
If you are a Client using Zero Headache to message your customers, you must comply with the following:
- A2P 10DLC Registration: US-bound SMS requires valid A2P 10DLC brand and campaign registration through our telephony sub-processors. You must maintain an active, accurate registration that reflects your actual messaging use case. Messages from unregistered or non-compliant campaigns may be filtered or blocked by US carriers.
- WhatsApp compliance: If integrating WhatsApp, you must abide by the WhatsApp Business Messaging Policy. You may only message users who have explicitly opted in via an approved channel or who initiate a conversation.
- Consent verification: You are responsible for proving that you hold legally valid consent (e.g., TCPA prior express written consent for marketing) before enabling the AI agent to initiate outbound messages.
11. Term & termination
Subscriptions renew monthly until cancelled. Either party may terminate for material breach uncured after 10 days' notice. You may cancel anytime effective at the end of the current billing period; setup fees are non-refundable except as stated in the Refund & Billing Policy. On termination we will, on request, return or delete your data per the DPA.
12. Disclaimers & limitation of liability
The Service is provided "as is." To the maximum extent permitted by law, we disclaim implied warranties, and our total liability is limited to the fees you paid in the 3 months before the claim (subject to SLA credits). We are not liable for indirect or consequential damages, or for outcomes dependent on your lead volume, your systems, or third-party providers. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law (including liability under GDPR Article 82).
13. Indemnity
You will indemnify us against claims arising from your data, your scripts/rules, your end-customer relationships, or your breach of these Terms or law (including telephone/messaging consent laws). We will indemnify you against third-party claims that the Service infringes intellectual property rights, and for data breaches caused directly by our negligence, to the extent permitted by the limitation of liability section.
14. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, United States (or, for clients established in the United Kingdom, Ireland, or South Africa, the laws of England and Wales), without regard to conflict of laws principles. Any dispute arising out of or in connection with these Terms shall be resolved by mutual confidential commercial arbitration or within the competent courts of the applicable jurisdiction.
legal@zeroheadache.co
