Terms of Service

Last updated: July 20, 2026 — Version 1.0

These Terms of Service ("Terms") are a binding agreement between Zero Headache ("Zero Headache", "we", "us") and the individual or entity that signs up, purchases, or uses the Service ("Client," "you"). By creating an account, completing checkout, or using the Service, you accept these Terms. If signing on behalf of a company, you represent you are authorized to bind it.

1. The Service

Zero Headache provides a managed AI service that processes inbound leads on your behalf, configured to rules you approve. The Service is provided as described on zeroheadache.co and your selected plan.

2. What the Service is NOT

The Service does not include marketing, advertising, SEO, landing pages, or lead generation. We work the leads you already generate; we do not create demand. We do not provide legal, medical, financial, or other professional advice, and the AI is configured to qualify and book only, not to advise.

3. Accounts & client responsibilities

You must provide accurate information, maintain account security, connect and maintain your lead sources/CRM/calendar, supply lawful and accurate qualification rules and scripts, and ensure you have the right and any necessary consents to contact your end customers. You are responsible for compliance with laws that apply to your business and your end-customer relationships (including consent to be called/texted).

4. Plans, fees & billing

Each plan (Launch, Scale, Growth) includes a monthly bundle of booked appointments and conversations, plus a set number of locations, connected lead sources, CRM integrations, concurrent call lines, and 75+ languages, as published at checkout/pricing. Allotments are account-wide, shared across all of an account's locations.

"Conversation" means one complete inbound interaction with a potential lead on any channel (not each message). "Booked appointment" means a lead booking an appointment or meeting.
Setup is a one-time fee; subscription fees are billed in advance each month.
Overages (billed in arrears, only if you exceed your plan): $15 per extra booked appointment and $5 per extra conversation.
Add-ons: extra location $995 one-time; extra lead source $195 one-time; extra supported CRM integration $495 one-time; extra concurrent call line $15 per line per month. Add-on quantities are fixed in your order/contract.
Payments are processed by our payment provider (see Refund & Billing Policy); fees are exclusive of taxes unless stated, and where the provider acts as merchant of record, applicable taxes are handled at checkout.

5. Service-Level commitment & call concurrency

Our response and booking commitment, and the sole remedy for missing it, are set out in the SLA / Guarantee Terms, which form part of these Terms. Your plan includes a fixed number of concurrent call lines (set in your order and not auto-scaled); the SLA does not apply while all of your contracted lines are simultaneously in use. Additional lines may be added at $15/line/month.

6. Acceptable use

Your use is subject to the Acceptable Use Policy. Violations may result in suspension or termination.

7. Intellectual property

We retain all rights in the Service, software, and configurations. You retain ownership of your data and your end-customer data. You grant us a limited license to process that data to provide the Service.

8. Confidentiality

Each party will protect the other's non-public information and use it only to perform under these Terms.

9. Term & termination

Subscriptions renew monthly until cancelled. Either party may terminate for material breach uncured after 10 days' notice. You may cancel anytime effective at the end of the current billing period; setup fees are non-refundable except as stated in the Refund Policy or SLA. On termination we will, on request, return or delete your data per the DPA.

10. Disclaimers & limitation of liability

The Service is provided "as is." To the maximum extent permitted by law, we disclaim implied warranties, and our total liability is limited to the fees you paid in the 3 months before the claim (subject to SLA credits). We are not liable for indirect or consequential damages, or for outcomes dependent on your lead volume, your systems, or third-party providers. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law (including liability under GDPR Article 82 and the DPDP Act).

11. Indemnity

You will indemnify us against claims arising from your data, your scripts/rules, your end-customer relationships, or your breach of these Terms or law (including telephone/messaging consent laws). We will indemnify you against third-party claims that the Service infringes intellectual property rights, and for data breaches caused directly by our negligence, to the extent permitted by the limitation of liability section.

12. Governing law & disputes

If you are located in India, these Terms are governed by the laws of West Bengal, India, and disputes will be resolved in the courts of Kolkata. If you are located outside India, these Terms are governed by the laws of Singapore, and disputes will be resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under its rules, with the seat in Singapore.

Questions? Contact us at legal@zeroheadache.co

What Our Customers Say?

They've Stopped Missing Calls. So Can You.

See how local service operators use our AI agent to answer the leads while you're busy on the job, qualify leads instantly & keep their calendars full.

Full schedule without lifting the phone.

"My front desk person quit on a Thursday. On the Friday we set this up, and by Monday morning it was booking appointments on its own. I do not really understand how it works, and I do not need to. My calendar has been full since that first week."

Massimo Ferretti

Owner, Weight-loss & Wellness Clinic
Milan, Italy

It actually gets the details right.

"We were losing jobs because no one could answer fast enough. We tried two answering services. One was too expensive, the other kept getting the job details wrong and we would have to call the customer back. This one gets the details right the first time, and most callers do not realize it is not a person."

Aoife Brennan

Office Manager, Plumbing & HVAC Company
Dublin, Ireland

The lead is in my CRM before they hang up.

"I almost did not try it. I have been burned by this kind of thing before. We were live in about three days, and it connected to our CRM without me doing anything. My crews get the lead on their phones before the customer has even hung up. That part alone was worth it for us."

Sipho Mahlangu

Founder, Roofing Services Business
Johannesburg, South Africa

Every call gets answered now.

"I run a crew of twelve and I am on sites all day. I cannot answer the phone. It used to go to voicemail, and I would hope people called back. Most did not. Now every call gets answered and I get a text with the details. That is the whole thing for me."

Lukas Hoffmann

Owner, Landscaping Company
Munich, Germany

My advisors can focus on the cars now.

"People call us all day for oil changes, tyres, estimates. We used to miss maybe thirty percent of calls during the busy hours. Now every one of them gets answered, and most get booked on the call. My service advisors can actually focus on the cars in front of them instead of the phone."

Hamish Caldwell

General Manager, Chain of Auto Repair Shops
Manchester, UK

Like a receptionist I can finally afford.

"I started this business from my flat and I still cannot afford a full-time receptionist. This answers my calls, sends out the quotes, and books the walkthrough, all while I am out actually cleaning houses. It is the best money I spend every month."

Lucía Vargas

Owner, Cleaning Services Company
Madrid, Spain

Patients do not realise it is not a person.

"What sold me is that it does not sound like one of those awful phone menus. Patients talk to it normally and it books them in. We had an older patient call last month and she asked the receptionist in our office when our new receptionist had started. She had been talking to the agent the whole time."

Sander de Vries

Operations Head, Chain of Dental Practices
Amsterdam, Netherlands

We cut response time without hiring.

"We manage about two hundred units across four properties. The maintenance requests alone were drowning our office staff. Now a tenant calls, the agent logs everything, creates the ticket, and we dispatch. We cut our response time in half, and we did not hire anyone new."

Henrik Lindqvist

Director, Property Management Company
Stockholm, Sweden

Support answered me at 11 at night.

"We had a strange issue with how it was syncing to our calendar at about 11 at night. I sent a message not expecting a reply till morning. They got back to me in maybe twenty minutes and had it sorted before I went to bed. I have not had support like that from a vendor in years."

Callum Gallagher

Owner, Electrical Services Business
Brisbane, Australia

The first one I trust with our patients.

"I have looked at a lot of these AI phone tools for our locations. Most of them fall apart the second a caller goes off script. This is the first one where I actually trust it with our patients. Bookings are up, no-shows are down, and my front desk team is not burned out anymore."

Camille Laurent

VP Operations, Group of Med Spas
Paris, France