GDPR Data Subject Rights

Last updated: July 20, 2026 — Version 1.0

If you are in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) gives you rights over your personal data. This page explains those rights and how to exercise them when Zero Headache processes your data.

Two roles, two paths

If you are a Zero Headache client, we are the controller of your data and you can exercise your rights directly with us. If you are an end customer (someone who called, texted, or messaged one of our clients), the client is the controller of your data and we are their processor. In that case, contact the business you were trying to reach first; we will assist them in responding to your request.

1. Your rights

Under the GDPR, you have the right to:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: ask us to delete your personal data in certain circumstances.
Restriction: ask us to limit our processing of your data in certain circumstances.
Data portability: receive your personal data in a structured, machine-readable format, and transmit it to another controller.
Object: object to our processing of your personal data, including processing based on legitimate interests.
Withdraw consent: where we rely on your consent, withdraw it at any time without affecting the lawfulness of processing before withdrawal.
Complain to a supervisory authority: contact your local data protection authority. A list is at the European Data Protection Board.

2. Legal basis for processing

We process client data on the basis of the contract with the client (GDPR Article 6(1)(b)) and our legitimate interests in operating and improving the Service (Article 6(1)(f)). We process end-customer data on the documented instructions of the client (the controller) and, where applicable, on the basis of the end-customer's consent. Where we process special-category data, we rely on explicit consent (Article 9(2)(a)) or another applicable exception.

3. Automated decision-making

The Service uses automated processing to qualify leads and book appointments. This processing does not produce legal or similarly significant effects on you. If you believe an automated decision about you was wrong, contact the business you reached (if you are an end customer) or us directly (if you are a client) to request human review.

4. International transfers

Where your personal data is transferred outside the EEA or the UK, we rely on the Standard Contractual Clauses adopted by the European Commission under Implementing Decision 2021/914, together with a Transfer Impact Assessment where required. We do not transfer data to jurisdictions on the basis of adequacy decisions alone unless the jurisdiction is covered by one.

5. How to exercise your rights

Email us at legal@zeroheadache.co with your request. We respond within one month. If a request is complex or you submit several, we may extend the period by two months, in which case we will tell you within one month and explain why. We do not charge for requests unless they are manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline to act.

6. EU AI Act

Under Article 50 of the EU Artificial Intelligence Act, we inform people at the start of any call, chat, or message handled by our AI that they are interacting with an AI system, not a human. The disclosure is delivered in the same channel and language as the interaction. The transparency obligations in Article 50 apply from August 2, 2026. See our AI Disclosure Statement for more.

7. Contact

Questions about this page or your GDPR rights can be sent to legal@zeroheadache.co.

What Our Customers Say?

They've Stopped Missing Calls. So Can You.

See how local service operators use our AI agent to answer the leads while you're busy on the job, qualify leads instantly & keep their calendars full.

Full schedule without lifting the phone.

"My front desk person quit on a Thursday. On the Friday we set this up, and by Monday morning it was booking appointments on its own. I do not really understand how it works, and I do not need to. My calendar has been full since that first week."

Massimo Ferretti

Owner, Weight-loss & Wellness Clinic
Milan, Italy

It actually gets the details right.

"We were losing jobs because no one could answer fast enough. We tried two answering services. One was too expensive, the other kept getting the job details wrong and we would have to call the customer back. This one gets the details right the first time, and most callers do not realize it is not a person."

Aoife Brennan

Office Manager, Plumbing & HVAC Company
Dublin, Ireland

The lead is in my CRM before they hang up.

"I almost did not try it. I have been burned by this kind of thing before. We were live in about three days, and it connected to our CRM without me doing anything. My crews get the lead on their phones before the customer has even hung up. That part alone was worth it for us."

Sipho Mahlangu

Founder, Roofing Services Business
Johannesburg, South Africa

Every call gets answered now.

"I run a crew of twelve and I am on sites all day. I cannot answer the phone. It used to go to voicemail, and I would hope people called back. Most did not. Now every call gets answered and I get a text with the details. That is the whole thing for me."

Lukas Hoffmann

Owner, Landscaping Company
Munich, Germany

My advisors can focus on the cars now.

"People call us all day for oil changes, tyres, estimates. We used to miss maybe thirty percent of calls during the busy hours. Now every one of them gets answered, and most get booked on the call. My service advisors can actually focus on the cars in front of them instead of the phone."

Hamish Caldwell

General Manager, Chain of Auto Repair Shops
Manchester, UK

Like a receptionist I can finally afford.

"I started this business from my flat and I still cannot afford a full-time receptionist. This answers my calls, sends out the quotes, and books the walkthrough, all while I am out actually cleaning houses. It is the best money I spend every month."

Lucía Vargas

Owner, Cleaning Services Company
Madrid, Spain

Patients do not realise it is not a person.

"What sold me is that it does not sound like one of those awful phone menus. Patients talk to it normally and it books them in. We had an older patient call last month and she asked the receptionist in our office when our new receptionist had started. She had been talking to the agent the whole time."

Sander de Vries

Operations Head, Chain of Dental Practices
Amsterdam, Netherlands

We cut response time without hiring.

"We manage about two hundred units across four properties. The maintenance requests alone were drowning our office staff. Now a tenant calls, the agent logs everything, creates the ticket, and we dispatch. We cut our response time in half, and we did not hire anyone new."

Henrik Lindqvist

Director, Property Management Company
Stockholm, Sweden

Support answered me at 11 at night.

"We had a strange issue with how it was syncing to our calendar at about 11 at night. I sent a message not expecting a reply till morning. They got back to me in maybe twenty minutes and had it sorted before I went to bed. I have not had support like that from a vendor in years."

Callum Gallagher

Owner, Electrical Services Business
Brisbane, Australia

The first one I trust with our patients.

"I have looked at a lot of these AI phone tools for our locations. Most of them fall apart the second a caller goes off script. This is the first one where I actually trust it with our patients. Bookings are up, no-shows are down, and my front desk team is not burned out anymore."

Camille Laurent

VP Operations, Group of Med Spas
Paris, France