DPDP Act Compliance

Last updated: July 20, 2026 — Version 1.0

Zero Headache is an AI Start-up operated by Alap Putatunda, from India. We comply with the Digital Personal Data Protection Act 2023 (DPDP Act) and the Digital Personal Data Protection Rules 2025, notified on November 13, 2025. The Rules take effect in phases: institutional provisions and the Data Protection Board of India began in November 2025, consent-manager provisions take effect in November 2026, and the substantive notice, consent, rights, and cross-border obligations take effect in May 2027. We are building to the full standard now and this page explains how we meet our obligations as a Data Fiduciary and Data Processor.

1. Our role

We act as a Data Fiduciary for the personal data of our clients and website visitors, because we determine the purpose and means of processing that data. We act as a Data Processor for the personal data of our clients' end customers, because we process it on the documented instructions of the client, who is the Data Fiduciary for that data.

2. Consent

We process personal data on the basis of consent or for a lawful purpose permitted by the DPDP Act. Where consent is the basis, it is free, specific, informed, and unambiguous, and the individual can withdraw it as easily as it was given. For end-customer data, the client is responsible for obtaining the necessary consent from their customers.

3. Your rights as a Data Principal

Access: request a summary of the personal data we process about you and the processing activities.
Correction and completion: ask us to correct inaccurate or misleading data, or complete incomplete data.
Erasure: ask us to erase your personal data, except where retention is required by law.
Grievance redressal: contact our grievance officer (below) if you have a complaint about how we handle your data.
Nomination: nominate another individual to exercise your rights in the event of your death or incapacity.

4. Security and retention

We implement reasonable security safeguards, including encryption in transit and at rest, access controls, and audit logging. We retain data and traffic logs for at least one year, as required by the DPDP Rules. Personal data is retained only for as long as needed for the purpose of processing or as instructed by the client, and is then deleted or anonymized.

5. Breach notification

On becoming aware of a personal data breach, we notify the Data Protection Board of India and the affected individuals as required by the DPDP Act and Rules. The notification includes the nature of the breach, the data affected, and the remedial actions taken.

6. Cross-border transfers

The DPDP Act permits the transfer of personal data outside India unless the Central Government has restricted transfers to a specific country. As of this date, no restricted list has been notified by the Central Government, and the substantive cross-border provisions take effect in May 2027. Where we transfer personal data outside India, we do so under contractual safeguards no less protective than those required by the DPDP Act.

7. Grievance officer

Under the DPDP Rules, we have appointed a grievance officer to handle data-protection complaints. Contact: legal@zeroheadache.co, Zero Headache, Kolkata, India. We acknowledge complaints within the period required by the DPDP Rules and resolve them within 90 days, as required by Rule 9.

What Our Customers Say?

They've Stopped Missing Calls. So Can You.

See how local service operators use our AI agent to answer the leads while you're busy on the job, qualify leads instantly & keep their calendars full.

Full schedule without lifting the phone.

"My front desk person quit on a Thursday. On the Friday we set this up, and by Monday morning it was booking appointments on its own. I do not really understand how it works, and I do not need to. My calendar has been full since that first week."

Massimo Ferretti

Owner, Weight-loss & Wellness Clinic
Milan, Italy

It actually gets the details right.

"We were losing jobs because no one could answer fast enough. We tried two answering services. One was too expensive, the other kept getting the job details wrong and we would have to call the customer back. This one gets the details right the first time, and most callers do not realize it is not a person."

Aoife Brennan

Office Manager, Plumbing & HVAC Company
Dublin, Ireland

The lead is in my CRM before they hang up.

"I almost did not try it. I have been burned by this kind of thing before. We were live in about three days, and it connected to our CRM without me doing anything. My crews get the lead on their phones before the customer has even hung up. That part alone was worth it for us."

Sipho Mahlangu

Founder, Roofing Services Business
Johannesburg, South Africa

Every call gets answered now.

"I run a crew of twelve and I am on sites all day. I cannot answer the phone. It used to go to voicemail, and I would hope people called back. Most did not. Now every call gets answered and I get a text with the details. That is the whole thing for me."

Lukas Hoffmann

Owner, Landscaping Company
Munich, Germany

My advisors can focus on the cars now.

"People call us all day for oil changes, tyres, estimates. We used to miss maybe thirty percent of calls during the busy hours. Now every one of them gets answered, and most get booked on the call. My service advisors can actually focus on the cars in front of them instead of the phone."

Hamish Caldwell

General Manager, Chain of Auto Repair Shops
Manchester, UK

Like a receptionist I can finally afford.

"I started this business from my flat and I still cannot afford a full-time receptionist. This answers my calls, sends out the quotes, and books the walkthrough, all while I am out actually cleaning houses. It is the best money I spend every month."

Lucía Vargas

Owner, Cleaning Services Company
Madrid, Spain

Patients do not realise it is not a person.

"What sold me is that it does not sound like one of those awful phone menus. Patients talk to it normally and it books them in. We had an older patient call last month and she asked the receptionist in our office when our new receptionist had started. She had been talking to the agent the whole time."

Sander de Vries

Operations Head, Chain of Dental Practices
Amsterdam, Netherlands

We cut response time without hiring.

"We manage about two hundred units across four properties. The maintenance requests alone were drowning our office staff. Now a tenant calls, the agent logs everything, creates the ticket, and we dispatch. We cut our response time in half, and we did not hire anyone new."

Henrik Lindqvist

Director, Property Management Company
Stockholm, Sweden

Support answered me at 11 at night.

"We had a strange issue with how it was syncing to our calendar at about 11 at night. I sent a message not expecting a reply till morning. They got back to me in maybe twenty minutes and had it sorted before I went to bed. I have not had support like that from a vendor in years."

Callum Gallagher

Owner, Electrical Services Business
Brisbane, Australia

The first one I trust with our patients.

"I have looked at a lot of these AI phone tools for our locations. Most of them fall apart the second a caller goes off script. This is the first one where I actually trust it with our patients. Bookings are up, no-shows are down, and my front desk team is not burned out anymore."

Camille Laurent

VP Operations, Group of Med Spas
Paris, France