Privacy Policy

Last updated: July 20, 2026 — Version 1.0

Zero Headache is an AI Start-up operated by Alap Putatunda, from India. Zero Headache ("Zero Headache," "we," "us") operates the website zeroheadache.co and provides an AI-native, managed lead-capture, qualification, and booking service (the "Service"). This Privacy Policy explains how we handle personal information.

Two roles — please read.

We handle personal information in two distinct capacities:

As a controller — for information about our clients and website visitors (the businesses and people who buy from or contact us).
As a processor (service provider) — for information about our clients' end customers (the leads who call, text, or message our clients). For that data, our client is the controller and we act on their documented instructions under our Data Processing Agreement. If you are an end customer and want your data accessed or deleted, contact the business you were trying to reach; we will assist them.

1. Information we collect

You provide: name, business name, email, phone, billing details, and anything you submit via forms, checkout, or calls with us.
End-customer data we process for clients: caller/messager name and contact details, message and call content, call audio and transcripts, appointment details, and lead source — collected across connected channels (phone, SMS, web, WhatsApp, Messenger DMs, Instagram DMs, email, third-party platforms).
Automatically: device/browser data, IP, and usage analytics via cookies (see Cookie Policy).

2. How we use information

We use information to operate the Service, process leads on our clients' instructions, process payments, and meet legal obligations. We do not sell personal information.

Legal basis (GDPR): We process client data on the basis of contract (Art 6(1)(b)) and legitimate interests (Art 6(1)(f)); we process end-customer data on the basis of the client's instructions and, where applicable, the end-customer's consent.
Automated decision-making: The Service uses automated processing to qualify leads and book appointments. This does not produce legal or similarly significant effects on you. You may contact the business you reached for human review.

3. Calls and messages

The Service places and receives calls and messages and may record and transcribe them. Where required by law, callers are notified at the start of the interaction. See the Call Recording & Consent Policy and AI Disclosure Statement.

4. Sharing

We share information with our sub-processors (telephony, speech, AI, scheduling, hosting, payments, integrations), with our clients (for their own leads), and where required by law or to protect rights. Each sub-processor is bound by data-protection terms.

5. Retention

We keep personal information only as long as needed. Default retention for call recordings and transcripts is 6 months unless the client instructs otherwise (see Security and Data Protection). Lead and appointment records are retained for the term of the service plus 3 months. Usage logs are retained for at least one year as required by the DPDP Rules. Billing records are retained for 7 years. Clients control retention of their end-customer data and may request deletion at any time.

6. Security & Breaches

We use encryption in transit and at rest, access controls, and region-appropriate hosting. No method is 100% secure. A Data Protection Impact Assessment has been conducted and is available to clients on reasonable request.

In the event of a personal data breach, we notify affected clients without undue delay (and in any event within 72 hours of becoming aware, consistent with GDPR Article 33), and we notify the relevant supervisory authority or Data Protection Board where required. Where the breach is likely to result in a high risk to individuals, we also notify affected individuals.

7. International transfers

We may process data in the United States and European Union. Where data crosses borders, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

8. Your rights

Depending on your location, you have specific rights regarding your data:

GDPR/UK GDPR: You have the right to access, correct, delete, port, or restrict your data, and to opt out of certain processing. You may complain to your local authority.
India DPDP Act 2023: You have the right to access, correct, or erase your personal data, and to seek grievance redressal. Our Grievance Officer is Alap Putatunda, contactable at legal@zeroheadache.co.
California CCPA/CPRA: You have the right to know the categories of personal information collected, sources, business purposes, and third-party disclosures (as detailed in Sections 1-4). You have the right to limit the use of sensitive personal information and opt out of automated decision-making. We do not sell or share personal information for cross-context behavioral advertising. We respond to verified requests within 45 days.

Exercise your rights at legal@zeroheadache.co. We honor browser opt-out signals where required.

9. Children

The Service is not directed to children. We do not knowingly collect data from children under 16 (or under 13 in the United States under COPPA). Because the Service handles inbound messages on social platforms where age is not verified, we may inadvertently process information from a minor. If you believe we have processed data belonging to a child under this age, contact us and we will delete it. Clients are responsible for handling any age-related requirements in their end-customer relationships.

10. Government and law enforcement

We disclose personal data to government or law-enforcement agencies only where required by valid legal process. We notify affected clients unless we are legally prohibited from doing so. We publish a transparency report on request.

11. Changes & contact

We may update this policy; material changes will be posted with a new effective date.

Questions? Contact us at legal@zeroheadache.co

What Our Customers Say?

They've Stopped Missing Calls. So Can You.

See how local service operators use our AI agent to answer the leads while you're busy on the job, qualify leads instantly & keep their calendars full.

Full schedule without lifting the phone.

"My front desk person quit on a Thursday. On the Friday we set this up, and by Monday morning it was booking appointments on its own. I do not really understand how it works, and I do not need to. My calendar has been full since that first week."

Massimo Ferretti

Owner, Weight-loss & Wellness Clinic
Milan, Italy

It actually gets the details right.

"We were losing jobs because no one could answer fast enough. We tried two answering services. One was too expensive, the other kept getting the job details wrong and we would have to call the customer back. This one gets the details right the first time, and most callers do not realize it is not a person."

Aoife Brennan

Office Manager, Plumbing & HVAC Company
Dublin, Ireland

The lead is in my CRM before they hang up.

"I almost did not try it. I have been burned by this kind of thing before. We were live in about three days, and it connected to our CRM without me doing anything. My crews get the lead on their phones before the customer has even hung up. That part alone was worth it for us."

Sipho Mahlangu

Founder, Roofing Services Business
Johannesburg, South Africa

Every call gets answered now.

"I run a crew of twelve and I am on sites all day. I cannot answer the phone. It used to go to voicemail, and I would hope people called back. Most did not. Now every call gets answered and I get a text with the details. That is the whole thing for me."

Lukas Hoffmann

Owner, Landscaping Company
Munich, Germany

My advisors can focus on the cars now.

"People call us all day for oil changes, tyres, estimates. We used to miss maybe thirty percent of calls during the busy hours. Now every one of them gets answered, and most get booked on the call. My service advisors can actually focus on the cars in front of them instead of the phone."

Hamish Caldwell

General Manager, Chain of Auto Repair Shops
Manchester, UK

Like a receptionist I can finally afford.

"I started this business from my flat and I still cannot afford a full-time receptionist. This answers my calls, sends out the quotes, and books the walkthrough, all while I am out actually cleaning houses. It is the best money I spend every month."

Lucía Vargas

Owner, Cleaning Services Company
Madrid, Spain

Patients do not realise it is not a person.

"What sold me is that it does not sound like one of those awful phone menus. Patients talk to it normally and it books them in. We had an older patient call last month and she asked the receptionist in our office when our new receptionist had started. She had been talking to the agent the whole time."

Sander de Vries

Operations Head, Chain of Dental Practices
Amsterdam, Netherlands

We cut response time without hiring.

"We manage about two hundred units across four properties. The maintenance requests alone were drowning our office staff. Now a tenant calls, the agent logs everything, creates the ticket, and we dispatch. We cut our response time in half, and we did not hire anyone new."

Henrik Lindqvist

Director, Property Management Company
Stockholm, Sweden

Support answered me at 11 at night.

"We had a strange issue with how it was syncing to our calendar at about 11 at night. I sent a message not expecting a reply till morning. They got back to me in maybe twenty minutes and had it sorted before I went to bed. I have not had support like that from a vendor in years."

Callum Gallagher

Owner, Electrical Services Business
Brisbane, Australia

The first one I trust with our patients.

"I have looked at a lot of these AI phone tools for our locations. Most of them fall apart the second a caller goes off script. This is the first one where I actually trust it with our patients. Bookings are up, no-shows are down, and my front desk team is not burned out anymore."

Camille Laurent

VP Operations, Group of Med Spas
Paris, France