Refund & Billing Policy
Last updated: September 20, 2026
1. Billing structure
Zero Headache operates on a structured pricing model:
- Setup fees: Billed at sign-up. Setup fees cover custom AI configuration, onboarding, integrations, and channel training.
- Monthly subscription: Billed in advance each month.
- Overages: Billed monthly in arrears at our standard published rates: Launch ($15 per extra booking, $3 per extra conversation); Scale ($12.50 per extra booking, $2.50 per extra conversation); Growth ($10 per extra booking, $2 per extra conversation).
- Add-ons: Additional CRM integration ($297 setup) is billed upon ordering.
2. Payments & taxes
All financial transactions are processed securely through Dodo Payments, our authorized merchant of record. Dodo Payments collects applicable sales tax and local VAT at checkout and is subject to its own checkout terms.
3. Cancellation policy
You may cancel your monthly subscription. Cancellations require a written notice sent at least 7 days prior to your next renewal date to hello@zeroheadache.co. Your service will remain active until the end of your final pre-paid billing cycle. We do not provide prorated refunds.
4. Refund eligibility
- Setup fees: Non-refundable once onboarding workflows or system configurations have commenced.
- Subscription fees: Non-refundable except as explicitly required by law or as provided under our Service Level commitments in the Terms of Service.
- Overage fees: Non-refundable. You can track your conversation volume in your usage dashboard.
5. Billing disputes
If you have a billing concern or want to dispute a charge, contact our support team at hello@zeroheadache.co before initiating a chargeback with your bank. We will review your billing concern promptly.
